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Troubleshooting
1. Windows does not recognize my new hardware. What could I do?
First, verify if your computer meets the system requirement on Technical
Specification section.
Second, access your device manager to make sure the adapter is installed
properly.
– To access the device manager on Windows 8/7/ Vista, right-click
Computer, click Properties and then click Device Manager.
– To access the device manager on Windows XP, right-click My
Computer, click Properties, click the Hardware tab, and then click
Device Manager
Third, if the device manager fails to recognize the presence of a new
networking adapter, verify that the network adapter is firmly seated in the PCIe
slot.
2. Windows recognizes my new hardware, but I’m unable to connect to my
Network. What should I do?
There might be a problem with the fiber cable connection. Make sure that you
have the fiber cable connected correctly as describe on the Fiber Cable section.
Another possible problem may be that the network device such as Fi ber
Conver ter is not functioning properly. Please confirm the power for the
devices are well connected and functioning properly.
3. Why the Windows has automatic install the driver and I need to install the
diver from the CD-ROM again.
Windows has built-in drivers. However, the CD-ROM have update driver to
support the adapters.
4. What is the maximum distance that is supported by the adapter?
The adapter supports multi-mode fiber optic cable with the following distance.
50/125 µm up to 550m
62.5/125 µm up to 2km
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