To maximize the superior quality of Trojan UV disinfection, each product must be properly sized, installed, and maintained. If you experience difficulty with your Trojan
product, our Technical Support Centre is available to help you.
During the applicable warranty period noted below, Trojan will provide warranty coverage, described below, for your product.
To obtain help under this warranty, contact the Trojan Technical Support Center at 1-800-265-5774 or by email at residential@trojanuv.com. Please have available
the model number, the date of purchase, the name of the dealer from whom you purchased your Trojan product (“the source dealer”), as well as a description of the
problem you are experiencing. A Trojan technician will help you troubleshoot the problem and isolate the defective part.
To establish proof of purchase to make a warranty claim, you will need to either retain your original invoice or complete and return a warranty card, which will register
you as a product owner in Trojan’s database.
Warranty coverage is specific to the following Trojan products: TrojanUVMax™
Trojan warrants the UV chamber on the TrojanUVMax™ product to be free from defects in material and workmanship for a period of ten (10) years from the date of
purchase. During this time, Trojan will repair or replace, at its option, any defective TrojanUVMax™ UV chamber.
Please return the defective part to a Trojan dealer, who will return it to Trojan. Trojan will either make the necessary repairs or, if Trojan determines that a replacement
is required, will provide a replacement part. Trojan will then return the part to the dealer. This warranty does not include shipping and handling charges which will be
collected from you by the dealer.
Parts repaired or replaced under this ten (10) year warranty will be covered under warranty to the end of the original ten (10) year warranty period. This warranty is
also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
Trojan warrants the structural, hardware, and electrical components to be free from defects in material and workmanship for a period of three (3) years from the date of
purchase. During this time, Trojan will repair or replace, at its option, any defective parts covered by the warranty.
Please return the defective part to a Trojan dealer, who will return it to Trojan. Trojan will either make the necessary repairs or, if Trojan determines that a replacement
is required, will provide a replacement part. Trojan will then return the part to the dealer. This warranty does not include shipping and handling charges which will be
collected from you by the dealer.
Parts repaired or replaced under this three (3) year warranty will be covered under warranty to the end of the original three (3) year warranty period. This warranty is
also subject to the conditions and limitations outlined under the heading "General Conditions and Limitations" below.
Trojan warrants original lamps, sleeves and UV sensors to be free from defects in material and workmanship for a period of one (1) year from the date of purchase.
During this time, Trojan will repair or replace, at its option, any defective parts covered by the warranty.
The warranty period for lamps and sleeves may be verified using date codes in addition to purchase receipts and Trojan's database of registered owners. Trojan will
advise you whether the defective item needs to be returned to a Trojan dealer for failure analysis. Replacement lamps and sleeves provided under warranty will be
sent to your Trojan dealer.
If the UV sensor experiences a problem which Trojan confirms is covered by warranty, please return the sensor to a Trojan dealer who will return it to Trojan. Trojan
will either repair or replace the sensor and return the sensor to your dealer.
This warranty on lamps, sleeves and sensors does not include shipping and handling charges which will be collected from you by the dealer. Parts replaced under
this one (1) year warranty will be covered under warranty to the end of the original one (1) year warranty period. This warranty is also subject to the conditions and
limitations outlined under the heading "General Conditions and Limitations" below.
Trojan warrants replacement lamps, purchased for annual routine maintenance, and other parts purchased to repair product components that are no longer covered
by the original warranty, to be free from defects in material and workmanship for a period of three (3) months from the date of purchase. During this time, Trojan will
repair or replace, at its option, a defective replacement lamp or part free of charge except for shipping and handling charges.
The warranty period on replacement lamps and parts will be verified using date codes and/or purchase receipts. Trojan will advise you whether the defective item
needs to be returned to a Trojan dealer for failure analysis. Replacement lamps and parts provided under warranty will be sent to your Trojan dealer.
None of the above warranties cover damage caused by improper use or maintenance, accidents, acts of God or minor scratches or imperfections that do not
materially impair the operation of the product. The warranties also do not cover products that are not installed as outlined in the applicable Owner's Manual.
The limited warranties described above are the only warranties applicable to the Trojan products listed in the "Specific Warranty Coverage" section. These limited
warranties outline the exclusive remedy for all claims based on a failure of or defect in any of these products, whether the claim is based on contract, tort (including
negligence), strict liability or otherwise. These warranties are in lieu of all other warranties whether written, oral, implied or statutory. Without limitation, no warranty of
merchantability or of fitness for a particular purpose shall apply to any of these products.
Trojan does not assume any liability for personal injury or property damage caused by the use or misuse of any of the above products. Trojan shall not in any event be
liable for special, incidental, indirect or consequential damages. Trojan's liability shall, in all instances, be limited to repair or replacement of the defective product or
part and this liability will terminate upon expiration of the applicable warranty period.
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