True M50 - User Manual

Questions and Answers

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Jamie Hoffman DDSAug 20, 2025
What to do if my True M50 resets or pauses randomly?
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  eric67Aug 20, 2025
  If your True Treadmill resets or pauses randomly, consider the following: 1. A damaged power cord could be the issue; try replacing it. 2. The power cord may not be fully seated. Inspect the connection at the unit and outlet. 3. The safety key (E-STOP) might not be fully engaged; re-engage it to the console. 4. There may be insufficient power. Verify the output voltage from the 20A outlet using a voltmeter. 5. User weight must be over 90 lbs—verify No User Present settings in console.
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Jacob CuevasAug 22, 2025
What to do if my True M50 Treadmill resets randomly?
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  ryan60Aug 22, 2025
  If your True Treadmill is randomly resetting or pausing, there could be several reasons. A damaged power cord could be the culprit, so try replacing it. Also, ensure the power cord is fully seated in the socket at both the unit and the outlet. Make sure the safety e-stop key is fully engaged with the console. Insufficient power from the outlet could also cause this, so verify the output voltage from the 20A outlet using a voltmeter. User weight must be over 90lbs. Verify No User Present settings in console.
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brenda26Aug 25, 2025
How to troubleshoot a True M50 with no power?
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  davidhaleyAug 25, 2025
  If your True Treadmill has no power, there are several potential causes: * The unit might be turned off. Make sure the On/Off switch is in the ON position. * The power cord could be damaged. Consider replacing it. * The power cord may not be fully seated in the socket. Check the power connection at both the unit and the outlet. * There might be no power at the outlet. Use a voltmeter to check the outlet. * The circuit breaker could be tripped. The breaker is located next to the On/Off switch; check if it's open and reset it if necessary.
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Rachel BrooksAug 28, 2025
What causes a rubbing sound from my True Treadmill during use?
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  David CruzAug 28, 2025
  If you hear a rubbing sound from your True Treadmill during operation: * The walking belt might be rubbing against a straddle cover. See Aligning the Running Belt. * A foreign object may be stuck under the walking belt. Inspect under the unit and remove any obstructions.
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Hannah RobinsonAug 30, 2025
What to do if the walking belt on my True M50 slips?
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  Christina MartinezAug 30, 2025
  If the walking belt on your True Treadmill hesitates or slips when you step on it: * Adjust belt tension. See Tensioning the Running Belt. * Lubricate the running belt. See Lubricating the Treadmill.
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Jason RoseAug 31, 2025
How to fix an off-center walking belt on a True M50 Treadmill?
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  James TurnerSep 1, 2025
  If the walking belt on your True Treadmill is off-center, it may be due to an uneven floor. Adjust the treadmill's rear leveling feet to correct this.
F
Frank DillonSep 3, 2025
Why is my True Treadmill not getting power?
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  Diana WalkerSep 3, 2025
  Your True Treadmill might not be getting power for several reasons. First, ensure the On/Off switch is in the ON position. Check the power cord to see if it is damaged and replace it if necessary. Make sure the power cord is fully seated in the socket at both the unit and the outlet. Use a voltmeter to verify that there is power at the outlet. Finally, check the circuit breaker next to the On/Off switch to ensure it hasn't tripped; if it has, reset it.
C
Connie HutchinsonSep 4, 2025
Why is the heart rate displaying erratically on my True M50?
- M
  Mark RodriguezSep 5, 2025
  Erratic or absent heart rate readings on your True Treadmill can stem from several issues. Ensure the transmitter belt contacts are making good contact with your skin and that the contacts are moist. Also, make sure the transmitter belt is within 3 feet (1 meter) of the heart rate receiver on the console. If the battery inside the transmitter belt is depleted, replace it with a compatible one. Another user nearby might be using a compatible transmitter strap, so try to increase the space between units. Environmental interference from high voltage power lines can also cause this; try moving the unit or the source of interference. If the source of interference is plugged into the same outlet move the suspect source to another outlet.
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Amanda DeleonSep 7, 2025
What to do if my True M50 Treadmill walking belt is off center?
- S
  sphillipsSep 7, 2025
  If the walking belt on your True Treadmill is off center, it might be due to an uneven floor. Adjust the treadmill using the rear leveling feet to correct this. You may also need to adjust the belt tracking.
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Laura MillsSep 9, 2025
What does Error Code DC-1 mean on my True M50 Treadmill?
- J
  jessica20Sep 9, 2025
  Error Code DC-1 on your True Treadmill indicates that the AC power to the unit is lower than requested. Use a voltmeter to verify the power at the outlet.

Summary

Safety Instructions

Safety Key and Usage

Learn how to properly use the safety key and follow essential usage guidelines.

Electrical Safety and Requirements

Understand proper grounding, power requirements, and electrical safety precautions.

Warning Decals and Compliance

Review warning labels and product compliance information for safe operation.

Assembly Instructions

Pre-Assembly Checklist

Ensure all parts are present before beginning assembly with this checklist.

Treadmill Assembly Steps

Follow detailed steps for correct and safe treadmill assembly.

Product Overview

Treadmill Components Overview

Identify the main parts and features of the TRUE M30/M50 treadmill.

Programming & Operation

Heart Rate Monitoring and Control

Learn to use heart rate features for effective workout monitoring and control.

Console Overview and Functions

Understand the console display, buttons, and advanced functions for operation.

Program Descriptions

Explore various workout programs like Quick Start, Manual, and Interval training.

Care & Maintenance

General Care and Inspection

Guidelines for daily inspection, cleaning, and routine maintenance to preserve the treadmill.

Running Belt Alignment and Tension

Procedures for adjusting the running belt for optimal performance and longevity.

Lubrication and Leveling

Steps for lubricating the treadmill and adjusting leveling feet for stability.

Scheduled Maintenance and Storage

Information on professional maintenance and best practices for long-term storage.

Customer Service

Contacting Service and Sales

How to contact TRUE Fitness for support, service, or sales inquiries.

Reporting Freight or Parts Damage

Procedures for reporting any shipping damage or missing parts upon delivery.

Additional Information

Troubleshooting Guide

Solutions for common malfunctions and error codes to resolve issues.

Product Specifications (M30)

Detailed technical specifications for the TRUE M30 treadmill model.

Product Specifications (M50)

Detailed technical specifications for the TRUE M50 treadmill model.

Limited Warranty Information

Overview of the limited warranty terms, coverage, and claims procedure.

True M50 Specifications

General

Display	LCD
Weight Capacity	120 kg
Running Area	20" x 56"
Heart Rate Monitoring Compatibility	Polar Compatible
User Weight Capacity	120 kg
Speed Range (km/h)	1 - 16 km/h
Max User Weight	120 kg
Incline	0 - 12%