8
Setting up trueCall Secure
If you are setting up trueCall Secure for someone else
Many people install trueCall Secure for someone else - maybe
an elderly relative, or a neighbour. In this case we strongly
recommend that you set it up in your own home first to get
comfortable with it. You can use the online access facility to
populate the trusted and barred caller lists, personalise the
various announcements, and familiarise yourself with trueCall
Secure’s operation at your own pace. The unit can then be
reinstalled in your relative or neighbour’s home with the
minimum of fuss and disruption.
Telephone handsets
trueCall Secure will work with a wide range of telephone
equipment, including corded and cordless phones. If you need
a number of extensions in your house, we recommend that
you use a multi-handset cordless phone system so that
trueCall Secure can protect all the phones that are in use.
If you do have phones plugged into other extension sockets
(not connected to trueCall) then:-
• These may give a short tinkle when a rejected caller’s call
arrives
• The extension phone will not ring if a caller gets through
by entering the Shield Breakthrough Number or Callers
Code (though the main phone will ring as normal). You
can still pickup or make a call from any handset.
Note that trueCall Secure can protect up to 4 phones by
plugging them into the back of trueCall using an adaptor.
Pendant alarm systems
Many of our customers use trueCall alongside a pendant or
community alarm system. We recommend that the pendant
alarm system is plugged in to the phone line, and then trueCall
is plugged in to the alarm system. This gives the alarm system
direct access to the phone line.
Once you have installed trueCall Secure you should test the
alarm system to ensure that it is operating correctly.
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