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trueCall Secure has three incoming call handling profiles for
you to choose from. All the profiles allow calls from trusted
callers to get straight through unimpeded - the difference is in
the way they control unrecognised callers. You can change
the profile whenever you want so that trueCall always gives
the appropriate level of protection even if needs change. The
Filter Profile (the default setting) provides the standard level
of protection, the Trusted Callers Only Profile gives the most
protection.
Filter Profile (default)
If the caller isn’t recognised as a trusted caller, trueCall will
answer the phone itself and play the Shield announcement
to the caller:-
“If you’re family, a friend or an invited caller please press
5*, if you’re a cold caller please hang up and don’t call us
again”.
If the caller presses ‘5’ the phone will then ring.
This profile completely blocks recorded message calls, and
silent calls. The vast majority of telemarketers will hang up
when they hear this announcement. Occasional callers who
may not yet be on the Trusted Callers list - friends or family
calling from abroad, or callers who withhold their number -
can get through by pressing the requested number.
* Different trueCall units use different Shield Breakthrough Numbers -
yours may not be ‘5’.
Filter (International) Profile
Many nuisance and scam calls come from overseas call
centres. These calls sometimes arrive without a Caller-ID,
just with a notification that they are ‘International’. trueCall
Secure’s Filter (International) Profile is based upon the Filter
profile, but adds protection against unwanted international
calls.
If the call is from the UK it is handled as in the Filter Profile,
if the call is from abroad trueCall will answer the phone itself
Managing incoming calls
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