10
and play the screening announcement to the caller:-
“This line only accepts calls from authorised numbers. If
your call is important please try an alternative number, or
enter your code now”.
The caller can only get through if they know the 2 - 4 digit
Callers Code. You can give this code to friends and relatives
who live abroad so that they can get through.
You can record your own version of the screening
announcement in your own voice (page 15).
Trusted Callers Only Profile
The Trusted Callers Only Profile gives the maximum
protection against unwanted calls. If the caller’s number is
on the Trusted Callers list the phone rings as normal, all
other callers hear the screening announcement, and can
only get through if they know the Callers Code. It is often
used to protect people with dementia.
If you select the Trusted Callers Only Profile we strongly
recommend that you record a personal screening
announcement - for example:-
“Hello - we only accept calls from friends and family
members. If you do need to get through to us, please hang
up and call John on 07767 xxxxxx – that’s John on 07767
xxxxxx – or enter your code now. Thank you”.
Anyone who calls who has a legitimate interest in contacting
you will be able to call John - telemarketers and scammers
will not do this. Other possible scripts for this announcement
are discussed on page 7.
The Zap list - There may be some numbers that repeatedly
call you that you would like to block. trueCall has a special list
for these numbers called the Zap list. Whichever profile you
select, trueCall Secure will block any number on the Zap list
with the announcement:-
“We’re not interested in your call – please hang up now
and don’t call us again”.
You can record your own Zap announcement (page 16).
Managing incoming calls
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