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34020-01171 · 00 · 01/2022
WARRANTY Combi D
EN
12 WARRANTY
Manufacturer’s Warranty (European Union)
12.1 Scope of Manufacturer’s Warranty
As the Manufacturer of the appliance, Truma under-
takes a warranty towards the Consumer that covers any
material and/or manufacturing defects of the appliance�
This Warranty is applicable in EU member states as well
as in the United Kingdom, Iceland, Norway, Switzerland
and Turkey� A Consumer is the natural person who was
the first one to purchase the appliance from the Manu-
facturer, OEM or dealer and who neither resold the de-
vice in a commercial or self-employed professional ca-
pacity nor installed it for a third party in such a capacity�
The Manufacturer’s Warranty covers any of the afore-
mentioned defects that occur within 24 months upon
concluding the purchase agreement between the seller
and the Consumer� The Manufacturer or an authorised
service partner undertakes to remedy such defects
through subsequent fulfilment, i�e� at its discretion
either by repairing or replacing the defective item� De-
fective parts shall become the property of the Manufac-
turer or the authorised service partner� If the appliance
is no longer manufactured at the time of defect notifi-
cation and if replacement delivery has been opted for,
then the Manufacturer may deliver a similar product�
If the Manufacturer remedies a defect under its War-
ranty commitment, the term of the Warranty shall not
start again with regard to the repaired or replaced parts;
rather, the original warranty period shall continue to be
applicable to the appliance� Only the Manufacturer itself
or an authorised service partner shall be entitled to con-
duct a warranty job� Any costs that occur in the event
of a warranty claim shall be settled directly between
the authorised service partner and the Manufacturer�
The Warranty does not cover additional costs arising
from complicated removal or installation jobs on the
appliance (e�g� dismantling of furnishings or parts of
the vehicle body), and neither does it cover travel ex-
penses incurred by the authorised service partner or the
Manufacturer�
No further-reaching claims shall be permitted, especial-
ly damage claims presented by the Consumer or third
parties� This shall not affect the provisions of the Ger-
man Product Liability Act (Produkthaftungsgesetz)�
The voluntary manufacturer’s warranty does not affect
the Consumer’s legally valid claims for defects against
the seller in the relevant country of purchase� In indi-
vidual countries there may be warranties that can be
issued by the relevant dealer (official distributor, Truma
Partner)� In such cases the warranty can be implement-
ed directly through the dealer from whom the Consum-
er bought the appliance� The warranty regulations of
the country in which the appliance was purchased by
the Consumer for the first time shall also be applicable�
12.2 Warranty exclusions
No warranty claim shall be applicable under the follow-
ing circumstances:
•
Improper, unsuitable, faulty or negligent use and any
use that is not compliant with the intended purpose
•
Improper installation, assembly or commissioning,
contrary to operating or installation instructions
•
Improper use or operation contrary to the operating
or installation instructions, especially ignoring main-
tenance, care and warning information,
•
If installations, repairs or procedures are carried out
by unauthorised partners,
•
Consumable materials and parts which are subject
to natural wear and tear
•
Installation of replacement, supplementary or ac-
cessory parts that are not original manufacturer's
parts or which have not been approved by the man-
ufacturer� This applies in particular if the appliance
is subject to networked control, if the control units
or the software have not been approved by Truma
or if the Truma control unit (e�g� Truma CP plus or
Truma iNet Box) has not been exclusively used for
controlling Truma appliances or appliances approved
by Truma�
•
As a consequence of damage arising from foreign
substances (e�g� oil, or plasticisers in the gas), chem-
ical or electrochemical influences in the water, or
cases when the appliance has come into contact
with unsuitable substances (e�g� chemical products,
flammable substances or unsuitable cleaning agents)
•
Damage caused by abnormal environmental or un-
suitable operating conditions
•
Damage caused by force majeure or natural dis-
asters or any other influences not within Truma's
responsibility
•
Damage resulting from improper transport
•
Damage resulting from modifications of the appli-
ance, including any replacement, supplementary or
accessory parts, or installation of the same, espe-
cially concerning the exhaust gas system or the wall
cowl by end customers or third parties�
12.3 Making a warranty claim
The warranty must be claimed with an authorised
service partner or at the Truma Service Centre� All the
relevant addresses and phone numbers can be found at
www�truma�com, in the “Service” section�
The Manufacturer's address is:
Truma Gerätetechnik GmbH & Co� KG
Truma Service Centre
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we would be grateful if
you could have the following details ready before con-
tacting us:
•
Detailed description of the defect
•
Serial number of the appliance
•
Date of purchase
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