AMU2-8HD+/3G 3 Issue 1
TSL Returns Procedure
Please telephone +44(0)1628 676200 (Fax: +44 (0)1682 676299) and ask for Production
Sales who will provide a Returns Number. This will enable us to track the unit effectively
and will provide some information prior to the unit arriving.
For each item, this unique Returns Number must be included with the Fault Report sent
with the unit.
A contact name and telephone number are also required with the Fault Report sent with
the unit.
Fault report details required.
• Company:
• Name:
• Address:
• Contact Name:
• Telephone No:
• Returns Number:
• Symptoms of the fault (to include switch setting positions, input signals etc):
Packing
Please ensure that the unit is well packed as all mechanical damage is chargeable. TSL
recommends that you insure your equipment for transit damage.
The original packaging, when available, should always be used when returning
equipment..
If returned equipment is received in a damaged condition, the damage should be
reported both to TSL and the carrier immediately.
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