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www. udggear.com
Our guarantee is very straight-forward, and reflects our belief in the quality of our products. We
sincerely believe that our products are the best in the World. We put our products through rigorous
tests to ensure that the products you trust, are built to the highest standards. You will probably
never encounter a problem with your UDG products. In the unlikely event that you, in the first two
years from the date of purchase, discover a problem caused by defects in either workmanship or
materials, we will be happy to see that it is fixed (or replaced, if we decide that would be best).
We will even offer you a Limited Lifetime Warranty against manufacturer's defects.
Please be aware that we do not cover normal wear and tear, damage caused by airlines or other
common carriers, any damaged contents of your UDG Laptop/Controller Stand products. We also
do not cover any damage when our products have been in hands of a third party, before they were
delivered by you.
3. Limited Lifetime Warranty
made from the highest quality materials and produced under the highest manufacturing
standards. Therefore, our guarantee does not cover product damage that may result from abuse
or mishandling of the product or overloading. If an airline or other common carriers damages your
product, you should file a damage claim with the carrier before you leave the airport. We also do
not cover incidental or consequential damages, such as loss or damage to the contents of the
bag, cd wallet or trolley. Locks are intended only to prevent accidental opening and cannot
necessarily prevent theft of case of its contents. For repairs that are deemed by us as non
warranty, the repair fee will be determined at the UDG repair facility. All warranty claims
accompanied by an explanation with detail pictures and an original receipt of purchase, can be
emailed to info@udggear.com. Damage due to wear and tear will be invoiced at a reasonable
charge. We do not speculate at the store level or on the phone as to whether a fee will be
assessed for the repair. Turn-around time on repairs is approximately 2-4 weeks from the time
the product is received at our repair facility and we have your approval to complete the repair.
For complete warranty details go to :
It is important to note that our guarantee is not an unconditional guarantee. UDG products are
www.udggear.com
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