18 - English
IMPORTANT INFORMATION
Solving Problems
Ifyouhaveanytroublewithyourphone,checkthissectionfirst.Ifyouneed
help,callourCustomerCareLinelistedonthefrontcover.
General problems Possible solutions
No handsets can make or
receive calls.
x
Check the telephone cord connection.
x
Disconnect the base AC adapter for a few
minutes; then reconnect it.
A handset can’t make or
receive calls.
x
Move the handset closer to the base.
A handset can make calls, but
it won’t ring.
x
Make sure the ringer is turned on.
x
Make sure Silent Mode is turned off (see p. 12).
A handset is not working.
x
Charge the battery for 15-20 hours.
x
Check the battery connection.
The phone keeps ringing when
I answer on an extension.
x
You may have to change the line mode.
Contact Customer Service for instructions.
Audio issues Possible solutions
Callers sound
weak or soft.
x
Move the handset closer to the base.
x
Keep the handset’s battery fully charged.
x
Increase the earpiece volume.
There’s a lot of
noise or static
on the line
x
Check for interference from appliances (microwave ovens, TVs,
etc.) or wireless devices (baby monitors, WiFi equipment, etc.).
Move the handset or base away from the interference source.
x
Try to adjust the audio tone. During a call, press
Tone
to cycle
through the three audio tone options:
Low Tone
,
Natural Tone
(recommended for hearing aid users), or
High Tone
. (The tone
setting appears in the display as you do this.)
x
If you use a telecoil hearing aid, turn on T-coil mode (see p. 8).
x
If you have any service that uses the phone line, add a DSL or
telephone line filter (see p. 19).
Caller ID problems Possible solutions
Caller ID information
does not display.
x
Let calls ring twice before answering.
x
Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
x
You may have to change the line mode. Contact
Customer Service for instructions.
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