GO1 User Manual
Copyright © 2021 Unitree Robotics. All Rights Reserved 43
After-sales Policy
Warranty Period
1. After you purchase the GO1 and other related products, robot warranty for one year, the warranty
period starts from the day you receive the goods.
2. If the product of Unitree you purchased has exceeded the warranty period, you can also get our help
by purchasing another service.
3. During the warranty period, without the permission of Unitree, if the clients do transformation,
disassembly, and shell opening privatly, the warranty period will be directly invalid..
Maintenance Method
In accordance with specific circumstances, we will repair or replace the parts of Unitree products
purchased by you correspondingly. However, the following circumstances will not be free warranty：
1. Damages caused by factitious factors rather than manufacturing factors；
2. Damage caused by transformation, disassembly, and shell opening privatly, etc.；
3. Damages caused by improper installation, incorrect use, or operation not in accordance with official
instructions or manuals；
4. Damage caused by the repairing and exchanging followed by a non-authorized service instructions
or manuals；
5. Damages caused by unauthorized modification of circuits and misuse of the battery and the charger；
6. Damages caused by the operations in severe environment, such as strong magnetic disturbances,
rain, dust storms, wetlands and other complex conditions；
7. Damage caused by operation in sharp terrain, undulating conditions, etc.；
8. Damage caused by operation on ground with very low friction (eg ice ground, glass ground)；
9. Damage caused by falling damage (except for falls on flat terrain)
10. Damages caused by colliding with people or objects in the complex environments。
11. Damages caused by operating the product in an environment suffering from interference with other
wireless devices , such as Wi-Fi signals, etc.；
12. Damages caused by overloading in excess of safe load conditions；
13. Damages caused by violence or non-violence in excess of the robot's anti-interference limits；
14. Damages caused by powering the robot with non-original battery；
15. Damages caused by compatibility and reliability issues when using the products of the third party；
16. Damages caused by forced operation in case of aging or damaging parts；
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