6362
Cause Possible remedy
During a phone call the other party reports diculties
hearing me
uDirect microphone
openings may be
covered
Make sure the microphone
openings are not covered by
part of your body, clothing or
dirt and debris
uDirect may not
be worn correctly
Do not turn uDirect
sideways and make sure
the neckloop plugs point
towards your mouth as you
speak
uDirect may rub
against clothing
Reduce movement while
you speak, or consider using
the external microphone
(optional)
The surrounding noise
may be too loud
Although uDirect
features noise reduction
technologies, very noisy
environments should be
avoided.
Suggest to your callers that
they increase the phone
volume, or hold the uDirect
closer to your mouth
Cause Possible remedy
uDirect is unresponsive or does not show any
indicator when switching ON
uDirect may be
completely discharged
Charge your uDirect
for at least 1 hour
It may indicate a
soware problem
Unplug any connectors
from uDirect .
Switch uDirect o and
on again.
Consider resetting uDirect
The operating time of your uDirect is reduced
substantially
The battery typically
needs several charging
cycles to achieve full
performance
Charge for at least 3 hours
the rst time you charge
uDirect .
Let a new uDirect discharge
completely three times
I have interruptions while my audio streaming is active
uDirect is too far
away from the hearing
aids while streaming
Wear uDirect around your
neck with a maximum 40 cm
(16”) distance to the hearing
aids
Bluetooth signal
is out of range
Keep the Bluetooth device
within the operating range
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