Q: Display resolution output less than 4k 60hz. This is not a Problem with the
display.
① Please try to adjust the resolution to 4k in the device;
② Connect another device to see if the output resolution is 4k;
③ If the resolution cannot be adjusted, please confirm whether your device ’s graphics card supports 4k. If the
graphics card is old and cannot support 4k, the resolution of the display output will also be lower than 4k. If you are
convenient, you can contact us and send us the graphics card information and we will help you determine the
specific cause;
FAQ and Solution
If there are other issues not mentioned, please contact us on
Page 21
and trust us. We will give you the most satisfied and professional
solution within 12 hours at the latest.
Product
Received
Satisfied
Quality Problem
Contact us for free
replacement or refund
Contact us for free
replacement or refund
Not
Satisfied
Do Not Like It
User Manual
Problem
Contact us for
instructions
Missing
Accessories
Package Damaged
Contact us to get
them for free
Contact us for
compensation
Dear Customer,
Thank you for purchasing from us!
We offer 100% money back guarantee in 30 days and replacement in 90 days, lifetime warranty
for any issue, professional tech support to ensure no-worry service.
Any query or problem, please contact us :
US: supportus@uperfect.cc
DE: support@uperfect.cc
UK: support@uperfect.cc
We will reply to you within 12 hours.
14 2120
Q: Display resolution output less than 4k 60hz. This is not a Problem with the
display.
① Please try to adjust the resolution to 4k in the device;
② Connect another device to see if the output resolution is 4k;
③ If the resolution cannot be adjusted, please confirm whether your device ’s graphics card supports 4k. If the
graphics card is old and cannot support 4k, the resolution of the display output will also be lower than 4k. If you are
convenient, you can contact us and send us the graphics card information and we will help you determine the
specific cause;
FAQ and Solution
If there are other issues not mentioned, please contact us on
Page 21
and trust us. We will give you the most satisfied and professional
solution within 12 hours at the latest.
Product
Received
Satisfied
Quality Problem
Contact us for free
replacement or refund
Contact us for free
replacement or refund
Not
Satisfied
Do Not Like It
User Manual
Problem
Contact us for
instructions
Missing
Accessories
Package Damaged
Contact us to get
them for free
Contact us for
compensation
Dear Customer,
Thank you for purchasing from us!
We offer 100% money back guarantee in 30 days and replacement in 90 days, lifetime warranty
for any issue, professional tech support to ensure no-worry service.
Any query or problem, please contact us :
US: supportus@uperfect.cc
DE: support@uperfect.cc
UK: support@uperfect.cc
We will reply to you within 12 hours.
14 2120
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