9 Contact Address for Support Queries
Please feel free to contact us if an error occurs while operating the CryptoServer, or if you
have any further questions on CryptoServer.
Utimaco IS GmbH
Germanusstr. 4
52080 Aachen
Germany
You can reach us from Monday to Friday 09.00 a.m. to 05.00 p.m., apart from public holidays
and other customs days, under the following phone/fax number and e-mail address:
Phone: +49 (0) 241 1696-153
Fax: +49 (0) 241 1696-58153
E-mail: support-cs@utimaco.com
If you need to send the CryptoServer back to the manufacturer, we request that you first send
us an e-mail containing a short description of the problem and the Diagnostic Information as
a txt file, to this e-mail address:
rma-cs@utimaco.com
To save the Diagnostic Information in a txt file on your computer please proceed as described
in the manual CryptoServer – Manual for System Administrators.
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