46
Service
Servicerequest
and service order
Sendinyour
product
(return)
10.2 Service requests
Contact
1.Contactyourlocaldealerorourservicedepartment.
2.Informuswhichservicefeaturesyourequire.
3.Sendusyourservicerequestprovidingthefollowinginforma‑
tion:
serialnumberandtypefromratingplate,
ashortdescriptionofyourrequest,e.g.,errordescriptionfor
repairorder,exchangeetc..
5 OurservicewillprovideyouwithaRMAnumber.
5 Clearanceforreturn.
10.3 Return
Sending in
1.Packyourproductsecurelyfortransportation.
2.MarktheRMAnumberontheoutsideofthepackaging.
3.Enclosethe„Healthandsafetyclearancefrom“,dulycom‑
pletedandsignedbyanauthorizedperson.
4.Sendinyourproduct.