Vasa SwimErg - Page 42

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Vasa SwimErg User’s Manual

August 2022

PART 3 - Maintenance & Troubleshooting

(Production Date)

(view through front

screen on fan or remove

front cover to see

fan housing)

VASA WARRANTY CLAIM FORM

Please complete & return with your part(s) - instructions above.

This form is also available online at: www.vasatrainer.com/warranty.

1. Invoice#: _______________________ 2. Today’s Date: _________________________

3. Date of Purchase: ________________ 4. Production Date: ________________________

5. RMA#: __________________________ 6.. Your Name: __________________________

7. Physical Address: __________________________________________________________

City _______________________________ State ______ Zip ______________________

Country _______________________________

8. Your daytime telephone number: ( ) __________ - ____________________________

9. Your Email address: _________________________________________________________

10. Please describe the problem you are having:

____________________________________________________________________________

CONTACT VASA CUSTOMER SERVICE BEFORE RETURNING YOUR PRODUCT.

Email: info@vasatrainer.com | US/Canada Tel: 1-802-872-7101 | International - 1-802-872-7101

HOW TO OBTAIN WARRANTY SERVICE

STEP 1: Contact Vasa to obtain an RMA# and proper packing instructions. ( Contact Info Below)

STEP 2: Complete the Warranty Claim Form (below). Include your dated proof of purchase (if available), and a

written description of how the part(s) failed, so that we may continue to maintain our highest quality control.

STEP 3: Properly package the defective or malfunctioning part(s). It is the responsibility of the purchaser to ensure

that the product is properly packaged and insured for return, as any damage suffered is at the purchaser’s risk and

is not covered by this guarantee. The purchaser is responsible for all shipping costs.

STEP 4: Ship the defective or malfunctioning part(s) and the Warranty Claim Form to us at the address on the

Warranty Claim Form.

STEP 5: Upon receipt of the part(s), we will inspect the defect or damage claimed. Vasa, Inc. retains the option

of replacing or repairing the parts. We will send the replacement part or the repaired part back to you in a timely

manner.

We at Vasa consistently strive to provide you, the customer, with the highest quality products and best service.

If you are ever dissatised with any of our products or service, please contact us immediately. We value your

business. Thank you!