What to do if Vatech EzSensor HD Medical Equipment shows ‘PID 2XXX NO; #0 (Check Connection)’ error?
If you're seeing a ‘PID 2XXX NO; #0 (Check Connection)’ error message on your Vatech Medical Equipment, try these steps: First, disconnect the USB PC cable from the PC connector. Next, open the Windows Device Manager to verify the device is properly installed. If the issue persists, try using a different USB port on your computer.
General| Sensor Type | CMOS |
|---|---|
| Sensor Size | Size 1.0 and Size 1.5 |
| Active Sensor Area (Size 1.0) | 20 x 30 mm |
| Connectivity | USB 2.0 |
| Data Transfer | USB 2.0 |
| Interface | USB |
| Compatibility | Windows-based systems |
| Dynamic Range | 70 dB |
| Active Area | 30.1 x 25.5 mm |
| Image Size (Size 1.0) | 20.1 x 25.5 mm |
| Dimensions | 36.4 x 37.9 mm |
Information regarding product performance, manual updates, and company responsibility for accidental damage due to user error.
Explanation of symbols used in the manual to provide instructions for effective product use, including information, caution, and warning indicators.
Details indications for use, precautions for physical damage, authorized operators, and modifications to the device.
Information on WEEE directive and proper disposal of the product and its components at the end of its life cycle.
Overview of the EzSensor HD device, covering its intended use, applicable types, and general specifications.
Lists and describes the components included with the EzSensor HD device, ensuring all items are present before installation.
Recommended specifications for server and client PCs, including operating system, RAM, HDD, CPU, graphics card, and display resolution.
Step-by-step guide for installing the EzSensor HD driver and capturing software, including connecting the device and confirming driver installation.
Instructions for mounting the EzSensor HD holder to the wall, ensuring easy access and visibility during patient examinations.
Step-by-step process for installing the EasyDent software, including language selection and setup type configuration.
General steps for acquiring dental images using the EasyDent software, including computer setup, X-ray parameter configuration, and sensor positioning.
Guide to using EasyDent for image acquisition, covering patient registration, single, multi, and sequence shot procedures.
Steps to install EzDent-i software, including selecting installation mode, product components, and license agreements.
Procedure for activating the EzDent-i license using a USB dongle key, involving connecting the key and validating the license.
Instructions for demo users to activate the EzDent-i license using a provided license key, requiring an internet connection.
Process for activating the Consult DB license, enabling the use of video content for consultation purposes.
Steps to prepare for image acquisition using EzDent-i, including turning on the computer, running software, and configuring X-ray parameters.
Guide to running EzDent-i for image acquisition, covering patient registration, image capture, and saving images to the database.
Importance of visual inspection for physical damage or defects prior to operation to ensure accuracy, safety, and efficiency.
Details on periodic maintenance tasks, including checking cables, sensor integrity, and cable management to prevent damage.
Guidelines for cleaning and disinfecting the EzSensor HD sensor unit using specified solutions, and materials to avoid.
Important precautions for sensor handling, calibration, repairs, and safe disposal of equipment and accessories.
Procedure for reporting product complaints and handling serious patient injuries, emphasizing notification to distributors and manufacturers.
Guidance on X-ray dose, exposure time, and parameters affecting image quality for optimal dental imaging.
List of common error messages encountered during operation and their corresponding solutions or corrective actions.
Troubleshooting table providing corrective measures for specific error messages, such as PID 2XXX NO; #0 (Check Connection).
Information on electromagnetic emissions, immunity, and recommended separation distances for safe operation in various environments.
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