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4. TROUBLESHOOTING
PROBLEM YOU SHOULD TRY THIS
1. The error code E1 or E3 is displayed
on Deco-Touch wall control screen.
• Contact your installer.
2. Nothing works. • See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
3. Noisy unit. • Clean the unit (see Section 3). If the problem is not
solved, contact your installer.
4. Condensation on windows (air too
humid).
• Adjust the humidity control knob as per instructions
(see Section 2).
• Operate the unit at maximum speed (MAX.) during
activities generating excess humidity (family
gatherings, extra cooking, etc.).
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a dehumidifier
or in a well ventilated room, or store the wood outside.
• Keep the temperature in your house above
18°C (64°F).
5. Air too dry. • Do not adjust your humidity control below
-20° C (30%).
• Operate the unit at low speed (MIN.).
• Temporarily switch to the intermittent mode.
• Temporarily use a humidifier.
6. Air too cold at the air supply grille. • Make sure the outside hoods are not blocked.
• Operate the unit at low speed (MIN.).
• Have the system’s balancing checked.
• Have the unit’s defrost system checked.
• Install a duct heater.
Repeat steps 1 to 6 from the Section 3.1 and continue with the following steps:
1. Clean the energy recovery core:
• Remove core.
• Remove dust using a vacuum cleaner with a soft brush attachment.
2. Clean blower assembly.
• Remove dust using a vacuum cleaner with a soft brush attachment.
3. Reassemble the components.
4. Reconnect power supply.
CAUTION
The energy recovery core cannot be washed with water.
3.2.2 ENERGY RECOVERY CORE
3. MAINTENANCE (CONT’D)
3.2 ANNUAL MAINTENANCE (FALL) (CONT’D)
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