8
5. MAINTENANCE
6. TROUBLESHOOTING
PROBLEM YOU SHOULD TRY THIS
1. Nothing works. • See if the unit is plugged in.
• See if the unit is receiving power from the house
circuit breaker or fuse.
2. Noisy unit. • Clean the unit (see Section 3). If the problem is
not solved, contact your installer.
3. Condensation on windows (air
too humid).
• Operate the unit at maximum speed (MAX.)
during activities generating excess humidity
(family gatherings, extra cooking, etc.).
• Leave curtains half-open to allow air circulation.
• Store all firewood in a closed room with a
dehumidifier or in a well ventilated room, or
store the wood outdoors.
• Keep the temperature in your house above
18°C (64°F).
4. Air too dry. • Operate the unit at low speed (MIN.).
• Temporarily switch to the intermittent mode.
• Temporarily use a humidifier.
5. Air too cold at the air supply
grille.
• Make sure the outdoor hoods are not blocked.
• Operate the unit at low speed (MIN.).
• Have the system’s balancing checked.
• Have the unit’s defrost system checked.
• Install a duct heater.
If the problem is still not solved, call your installer or the nearest approved Service Center.
You can also reach the Customer Service Department at the following phone number:
1-800-567-3855.
For wall controls problems, refer to the Troubleshooting section in the Main and auxiliary
wall controls user guide (included with your unit and also available at www.vanee.ca
[for 2000 HE and 3000 HE units] and at www.venmar.ca [for 1.8 HE and 2.6 HE units]).
NOTE: Ask your installer for an annual service contract.
Annual service should include:
1) Cleaning filters, heat recovery core and the exterior air intake/exhaust hood.
2) Cleaning the wheels and the blower blades.
3) Cleaning the condensation tray with soapy water (make sure that the drain is not
clogged).
4) Running the system and checking the different operating modes.
5) Measuring and calibrating (if need be) rates of flow.
5.2 ANNUAL MAINTENANCE
To Previous Page
Loading...
