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PaymentCloud LLC. • 800-988-2215 • support@paymentcloudinc.com
Spec Sheet
Shop Verifone MX925
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Verifone MX925
User Manual & Setup Guide
Troubleshooting & Tips
Verifone Mx925 Common Error Messages
Below is a list of other common messages you may receive on your
Verifone Mx925 screen, alerting you of an error that needs to be
addressed. These usually appear along with corresponding error
codes:
1. CRITICAL ERROR: FAILED TO GET NETWORK PARAMETERS:
No internet connection.
2. FORM AGENT - TCPIP-SSL: Router or rewall is obstructing
terminal. When troubleshooting this code, do not select the
CONNECT TO KLD option.
3. MAINTENANCE REQUIRED - UT: Attempted tampering/
Defective hardware.
4. SYNCHRONIZING WITH XPI APP, PLEASE WAIT…: Screen is
stuck or frozen on SYSTEM INFORMATION page mid-reboot.
This error code can usually be xed by unplugging from power
and reconnecting after about a minute.
5. TAMPER DETECT: Verifone card reader cannot process or
detect card/someone may be attempting to tamper with device.
Device will have to be sent back to Verifone for clearance and
re-loading.
How to Clean Your Terminal and Display
For best results cleaning your Verifone Mx925, use a warm, damp
cloth and a conservative amount of soap. In rare instances, you may
want to use an alcohol-based cleaning agent. Verifone also offers
an in-house cleaning kit designed to help merchants with Verifone
device maintenance.
Regarding your Verifone Mx925 display, refrain from applying
any liquid or spray-based cleaning agents directly to your screen.
Instead, use a non-scrubbing cleaner and a light cloth for best
results.
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Troubleshooting
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