Troubleshooting and Service
Maintaining the Omni 3200 135
Returning a Terminal for Repair or Replacement
Note: Unless otherwise instructed in this Manual, do not, under any
circumstances, attempt any service, adjustments, or repairs on this
product. Instead, contact your local VeriFone representative. Service
conducted by parties other than VeriFone may invalidate our
warranty.
Before returning a terminal to VeriFone, you must first obtain a
Merchandise Return Authorization (MRA) number. The following
procedure describes how to return one or more terminals for repair or
replacement (for U.S. customers only):
1. Before you contact the VeriFone MRA Department, please gather
the following information:
• Model(s) to be returned. A model and part number are
located on the bottom of each terminal.
• Serial number(s) of the terminal(s) to be returned. A serial
number (S/N XXX-XXX-XXX) is located on the base of
each terminal, just above the bar code.
Figure 20 Product Information on the Terminal Base
O3200 RM Book.book Page 135 Thursday, April 29, 1999 3:48 PM
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