How to use this guide
The next few pages are designed to get your new terminal activated, connected to Wifi (optional)
and processing your first transaction(s).
Step 3
5
Customer Support Hours
Should you need any additional equipment, such as another docking station, more receipt rolls or an
ethernet cable, then please do not hesitate to get in touch.
For some FAQ’s on how to use the terminal, you can head to our Main Website.
Days:
Hours Covered:
Monday - Saturday
08:00 – 23:00
Sunday & Bank Holidays
10:00 – 17:00
Christmas Day
Closed
DNA Payments Customer Support
Phone: 0208 102 81000
We know that not everything goes according to plan first time, so if you experience any problems at all
with your new terminal, please contact our customer support team on the details below.
Email: support@dnapaymentsgroup.com
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