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We support you every step of the way
24/7 Contact Centre support: When contacting the Support Contact Centre,
please request a ticket or reference number for follow-up purposes.
• Card Connect Merchants: 0861 338 767
• Investec Merchants: 0861 000 016
Authorisation Centres:
• ABSA: 0860 100 018
• Mercantile Bank: 0861 625 288
WhatsApp support: 081 809 1092
Email enquiries: card@connected.co.za
Basic information
User IDs and Pin (Cashier, Supervisor & Manager)
• Default user accounts will be provided by the Field technician when the
device is installed.
* Technician to assist in adding new user accounts according to the
merchant’s request.
Problems when Printing
• Check there is paper in the POS,
• Ensure the paper roll is correctly inserted.
• Check the paper closure lid is closed.
• Contact Customer Support (0861 338 767)
Hold and Call / Hot Card
• This card is reported lost/stolen, this could be a fraudulent card
• Call Authorizations centre on how to proceed.
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