Confidential: VerifoneVxRange_Version01_22062021 Page | 7
Additional information
• General
o Terminal displays CARD USE EXCEEDED – VELOCITY OVERRIDE
▪ If a card has been used more than once in a 10 minute period,
the terminal will display VELOCITY OVERRIDE
▪ Press ENTER
▪ The terminal will prompt for Supervisor details
▪ When asked, supply Supervisor ID and PIN
▪ Continue with the transaction as normal
o Auth Override
▪ If the transaction is declined, but may be manually authorised,
CALL BANK will be displayed on the terminal
▪ Press ENTER to perform a voice authorisation
▪ The terminal will prompt for Supervisor details
▪ When asked, supply Supervisor ID and PIN
▪ Contact the relevant Authorisation Centre for an authorisation
number
▪ Enter this number exactly as provided by the Authorisation
Centre
▪ The transaction will be approved, and a receipt will be printed
o Budget Purchase
▪ A budget purchase is only allowed on Credit Card Accounts
▪ Swipe or Insert card, or enter PAN manually
▪ When the amount is entered, and is above the Budget limit,
the Budget Selection screen is displayed
▪ Select 2 – BUDGET
▪ Select Budget Period
▪ Transaction will proceed as normal
o Refund transaction – ONLY allowed on Credit Cards – Swipe and Chip
▪ Swipe or insert card to start transaction
▪ Select correct account type
▪ Select REFUND transaction
▪ The terminal will prompt for Supervisor details
▪ When asked, supply Supervisor ID and PIN
▪ Enter the Amount and Confirm
▪ The transaction is approved offline, and the receipt is printed
▪ If a signature line is present on the receipt, ensure the
customer signs the receipt
o Balance Enquiry transaction
▪ Swipe or insert card to start transaction
▪ Select correct account type
▪ Select BALANCE ENQUIRY transaction if allowed
▪ Transaction will continue
▪ If the terminal prompts for a pin, pass the terminal to the
customer
▪ Customer will enter his pin
▪ Terminal will request the account balance from the Bank
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