COMMON FAULT & SOLUTIONS
Fault appearance Fault cause
Solutions
Opener without any 1. Power supply
1. Check the power supply to openers.
action
2.
P
lug
wire
are
loosing
2. Carefully open the motoreover, check all plug
wire
on
control
boards
.
Opener
doesn
't work, Faulty learning
of
"UP· or
Learn "UP· and "DOWN" travel limit again follow
LED displays "-" "DOWN" travel lim
it
the manual
The
door
can
only In operation with
IR
Beam.
Check IR Beam, move away the obslruction.
open,
can
not
close
Or
IR
Beam function is available
Cancel the IR Beam function if there's no IR
but with no
IR
Beam connected. Beam connected. (follow the instruction manual)
Open and close action
Reversed
con
n
ection
of
the
•
Power
off firstly,
open
the motor cover
and
is
reversed
pos
i
tive
and
negative
of
motor
reverse
the
positive
and negative of
motor
wire
wire
to
the control boa
rd
.
on
th
e control board. Re-set the travel l
im
it.
Door auto reverse
to
full
In
operation
with
safety
reverse 1. Check the door springs or any blocks
open before closed
function
, Because
some
old
2. Re-set the travel limit.
completely
doors with not well balanced
3. lncrease the force value of safety reverse.
spr
in
gs
or
there's
some
block
Transmitter doesn't
1. Flat battery
1.
Replace new battery
work
2. Antenna
is
loosed or not well
2.
Extend the antenna on the opener
extended
3.
Get rid
of
interference
3.
Interference around nearby
Can
not match new 1. Memory is full 1. Press and hold
on
"CODE" button for more
transmitters
2. New
transm
i
tters
are
not
than 8 seconds until the LED flaShes
"C
",
delete
compatible with opener
all stored codes, then match
new
transmitters
again.
2. Choose our transmitters only.
LED displays "C
o.
1.
Motor plug wire
is
loose 1. Re-insert motor plug wire
opener
does
not work
2. Control board
is
damaged
• 2. Replace n
ew
control board
LED displays "
,,
",
1. Motor is damaged 1.Pull the release cord down firmly.
opener
does
not work
•
2.
Replace
new
motor
LED displays "
,,
",
after
1. Hall element wire plug loose 1. Check the wire plug
opener
operates
between hall element and
•
2.
Check the hall element
several centimeters
control board.
• 3. Replace control board
only
2. Hall element or control board
is damaged
The LED lamp
Opener working circles exceeds
• Suggest you contact the maintainers
to
flash. and displaying "A"
the maximum safety and need conduct security check
flash
for maintenance
Note
:
Only
the
qualified
professional
person
can
carry
out
the
maintenance
marked
with
"."
.
-
18
-
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