VIMUKUN CM7033-UL - Water Level Alarm Error; The Coffee is Weak; Customer Service

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Water level alarm error.
• Press and hold the "8oz" and "10oz" buttons at the bottom of the panel simultaneously to
start the forced descaling program.
• If the problem persists, contact Customer Service at support@vimukun.com.
The coffee is weak.
• The capsule is not completely punctured by the upper and lower needles.
• Try using higher roasted coffee beans or ground coffee.
• The brewer may need to be descaled.
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