21
Problem
Solution
Fail to do scheduled cleaning
Robot is always offline
Failure to clean mop
If the equipment is not connected to the network, the time cannot be synchronized, and
the scheduled cleaning shall not start.
Make sure the main machine is not under non-disturbance mode, otherwise the scheduled
cleaning is deactivated.
Robot fails to connect to APP
Please ensure that the robot network configuration is successful and that the robot is
always within the coverage of Wi-Fi signal.
The freshwater tank is short of water and please fill it with clean water. The dirtywater tank
is full, please pour out the dirtywater and clean it up.
The cleaning slot is full, please clean the drainage hole of the cleaning slot.
Ensure that the robot and the cleaning station are in the area with good Wi-Fi signal; reset
Wi-Fi according to the steps described in the Instruction Manual; then pair again.
Common Problems
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