20
Unable to charge
Problem
Solution
Unable to power on
Robot fails to start sweeping
Robot cannot return for charging.
Abnormal robot actions
Abnormal sound during cleaning
Cleaning performance
deteriorates or dust drops.
Robot fails to proceed at
breakout point
The baery is low. Please charge it before using.
The baery is low. Please charge it before using.
Too many barriers around cleaning station. Place cleaning station in an unblocked area.
Robot is too far from cleaning station. Place robot near cleaning station and try again.
Please shut down and restart the robot.
Please check and clean the foreign maers on the main brush, side brush, le/right wheel
aer the machine is turned OFF.
Dust collector is full. Please empty the collector.
Filter screen is blocked. Please clean the filter screen.
Robot is blocked by any foreign object. Please clean the main brush.
Make sure non-disturbance mode is not activated, which will disable proceeding at
breakout point.
Breakpoint resume shall not be applicable for operating the main machine recharging
buon, operating the cleaning station sweeping and mopping function buon, operating
the APP recharging buon or transporting the main machine back to the cleaning station.
Make sure there is sufficient spaces around cleaning station, and there is no dust or
blockage on the surface of electrode of cleaning station.
The ambient temperature is too low (below 0℃) or too high (above 35℃).
Robot is offline
Weak Wi-Fi signals. Make sure robot is in proper coverage of Wi-Fi signals.
Wi-Fi connection fails. Reset Wi-Fi connection and download the latest App and try again.
Common Problems
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