VIOMI V2 max User Manual

13
FAQ
Fault Possible Causes Fault Possible Causes
Vacuum-mop does not
turn on
Vacuum-mop does not
start cleaning
Vacuum-mop does not
return to charging dock
Vacuum-mop is
malfunctioning
Vacuum-mop makes a
strange noise
Vacuum-mop no longer
cleans efficiently, or
leaves dust behind
Vacuum-mop cannot
connect to Wi-Fi
1. The baGery level is low. Recharge the
vacuum-mop, then try again.
2. The ambient temperature is too low
(below 0°C) or too high (above 40°C).
The baGery level is low. Recharge the
vacuum-mop, then try again.
1. There are too many obstructions
around the charging dock. Place the
charging dockin amore openarea.
2. The vacuum-mop is too far away
from the charging dock. Move it nearer
to the charging dock and try again.
Turn off the vacuum-mop, then turn it
on again.
A foreign object might be caught in
the main brush, side brush, or the
leh/right wheel. Turn off the
vacuum-mop and remove any debris.
1. The dust compartment is full. Please
empty the contents.
2. The filter is blocked. Please clean it.
3. A foreign object is caught in the main
brush. Please clean it.
1. Wi-Fi signal is weak. Make sure the
vacuum-mop is in an area with good
Wi-Fi coverage.
2. There is something wrong with the
Wi-Fi connection. Reset the Wi-Fi and
download the latest version of the app,
then try reconnecting.
Vacuum-mop does not
resume cleanup
Vacuum-mop does not
return to charging dock
aher being moved
Vacuum-mop does not
recharge
Vacuum-mop does not
perform scheduled
cleanup
Vacuum-mop keeps
going offline
Vacuum-mop cannot
be connected with
"viomi-vacuum-v19_
miapXXXX" in the app
1. Make sure the vacuum-mop is not in
Do Not Disturb mode, which will
preventitfrom resumingcleaning.
2. The vacuum-mop will not resume
cleaning if it is manually recharged or
placed onto the charging dock.
Moving the vacuum-mop a considerable
distance may cause it to re-map its
surroundings. If the vacuum-mop is too
far from the charging dock, it might not
be able to automatically return on its
own, in which case you will need to
manually place the vacuum-mop onto
the charging dock.
Make sure there is enough open
space around the charging dock and
its charging contacts are free of dust
and otherdebris.
Make sure the vacuum-mop is
connected to the network, otherwise
it will be unable to sync with the app
and perform scheduled cleanups.
Make sure the vacuum-mop is
connected to the network and stays
in range of Wi-Fi at all times.
Make sure the charging dock and
vacuum-mop are in the range of Wi-Fi
andhavea goodsignal. Follow the
instructions in the usermanual to
reset the Wi-Fi connection and pair
the vacuum-mop again.

VIOMI V2 max Specifications

General

Brand	VIOMI
Model	V2 max
Category	Vacuum Cleaner
Language	English