Fault
Solution
Fault Solution
Error 1: Make sure that
the laser distance sensor
is not obstructed.
Clear any foreign objects which may
block or obstruct the laser distance
sensor, or move the vacuum-mop to a
Error 8: Reinstall the dust
compartment and filter.
Make sure the dust compartment
and filter are installed correctly. If the
errorpersists, try replacing the filter.
new locationand reactivateit.
Error 2: Wipe the cliff
sensor clean, move the
Partof the vacuum-mopmaybeoff the
ground, re-position the vacuum-mop
Error 9: Move the
vacuum-mopto a new
location andreactivateit.
A wheel may be off the ground.
Re-position the vacuum-mop and
reactivate it.
vacuum-mop to a new
andreactivateit.Thecliffsensorisdirty,
location, and reactivate it.
Error 3: Strong magnetic
wipeoff the dirtfromthecliffsensor.
The vacuum-mop may be too close to
Error 10: Clear any
obstacles around the
vacuum-mop.
The vacuum-mop may be caught or
stuck. Clear away any obstructions
around it.
field detected. Reactivate a virtual wall. Move the vacuum-mop
the vacuum-mop away
from any virtual walls.
to a new location and reactivate it.
Error 11: Make sure the
water reservoir is
installed properly.
Make sure the water reservoir or
2-in-1 dust compartment with water
reservoir is securely installed.
Error 4: Clear the collision The collision sensor may be stuck.
sensor of any foreign
objects.
Error 5: Vacuum-mop is
operating at an abnormal
temperature.
Error 6: Charging error.
Trycleaning the charging
contacts.
Error 7: Place the
vacuum-mop on level
ground and reactivate it.
Gently tap it several times to remove
any foreign objects. Ifnothing falls
out, move the vacuum-mop to a
different location and reactivate it.
The operating temperature of the
vacuum-mop is too high or too low.
Wait until the temperature
normalizes, then try again.
Wipethe charging contacts both on the
charging dock and the vacuum-mop
witha dry cloth.
The vacuum-mop is tilted at startup.
Move the vacuum-mop to a level
surface and reactivate it. You can
also reset the level of vacuum-mop in
the app, then reactivate it.
Error 12: Make sure the
mop is installed properly.
Error 13: Unable to return
to the charging dock.
Error 14: Low baGery.
Please recharge.
Error 15: Remove the mop.
Make sure the mop holder and mop
are securely installed.
Place the vacuum-mop onto the
charging dock.
Place the vacuum-mop onto the
charging dock, then reactivate it aher
it is fully charged.
Remove the mop and holder, then
reactivate the vacuum-mop.
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