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Viqua IHS12-D4 - User Manual

Viqua IHS12-D4
16 pages
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425 Clair Rd. W, Guelph, Ontario, Canada N1L 1R1
t. (+1) 519.763.1032 • tf. (+1) 800.265.7246 (US and Canada only)
t. (+31) 73 747 0144 (Europe only) f. (+1) 519.763.5069
e-mail: info@viqua.com
www.viqua.com
Models:
IHS12-D4,
IHS22-D4,
IHS22-E4
Owners Manual
Powered by
520166-R_RevU

Questions and Answers

  • A
    Alexandra SmithAug 14, 2025
    What to do if my Viqua Water Filtration System has no power?
    • W
      William RichAug 14, 2025
      If your Viqua Water Filtration System has no power, it might be due to several reasons: * The GFCI and/or breaker might have tripped: try resetting them. * The transient voltage surge suppressor (TVSS) may be damaged: consider replacing it. * The controller could be damaged: in this case, replace the controller and use a TVSS.
  • C
    Crystal SantanaAug 18, 2025
    What to do if I detect a leak from the area of the UV chamber in my Viqua Water Filtration System?
    • A
      Amy TapiaAug 18, 2025
      If you notice a leak from the UV chamber area of your Viqua Water Filtration System, here's what might be happening and what you can do: * Condensation might be forming on the cold chamber due to moist air (a slow accumulation): consider controlling the humidity or relocating the unit. * The O-ring could be damaged, deteriorated, or incorrectly installed: inspect it and replace it if it appears deteriorated. * The lamp/sleeve assembly might not be properly installed (either too tight or not tight enough): tighten the assembly hand-tight.
  • K
    Kristy StantonAug 21, 2025
    How to fix a leak at the inlet or outlet of my Viqua Water Filtration System?
    • L
      Luis VanceAug 21, 2025
      If you have a leak at the inlet or outlet of your Viqua Water Filtration System, it's likely due to leaking threaded pipe fittings. To resolve this, clean the threads, reseal them with Teflon tape, and then retighten the fittings.
  • T
    Thomas Mckay DDSAug 25, 2025
    Why does the GFCI or breaker repeatedly trip on my Viqua Water Filtration System?
    • J
      Jennifer ReeseAug 25, 2025
      If the GFCI or breaker repeatedly trips on your Viqua Water Filtration System, it could be due to: * A wet connection between the lamp and lamp plug: clean and dry the lamp pins and lamp plug, and check the unit for leaks or condensation. * A short-circuit in the electrical assembly: in this case, replace the controller.
  • B
    brianrosalesAug 27, 2025
    What to do if GFCI or breaker repeatedly trips in Viqua Water Filtration Systems?
    • W
      William BowenAug 28, 2025
      If the GFCI or breaker repeatedly trips in your Viqua Water Filtration System, it could be due to a few reasons. First, check if there's moisture between the lamp and lamp plug. If so, clean and dry the lamp pins and lamp plug, and inspect the unit for leaks or condensation. Alternatively, there might be a short-circuit in the electrical assembly, in which case you should replace the controller.
  • J
    Jessica MitchellAug 31, 2025
    How to troubleshoot no power in Viqua IHS12-D4?
    • C
      Christopher FrenchAug 31, 2025
      If your Viqua Water Filtration System has no power, you can try the following: reset the GFCI and/or breaker. If that doesn't work, replace the TVSS. As a last resort, replace the controller and use a TVSS.
  • G
    gilesleviSep 3, 2025
    Why water tests reveal bacterial contamination in Viqua IHS12-D4 Water Filtration Systems?
    • N
      Nicole RodriguezSep 3, 2025
      If water tests reveal bacterial contamination even though your Viqua Water Filtration System is operating, there are a few potential causes. First, ensure the UV system is the last piece of treatment equipment, as equipment downstream could be a breeding ground for pathogens. Also, ensure all distribution lines have been disinfected with chlorine because pathogens might reside in the distribution lines post-UV. Finally, remove any pipe dead-ends and flush with chlorine, because recontamination can occur from pipe dead-ends.
  • D
    Douglas CampbellSep 7, 2025
    What to do if leak detected from area of UV chamber in Viqua IHS12-D4?
    • C
      Christopher CannonSep 7, 2025
      If you notice a leak from the area of the UV chamber in your Viqua Water Filtration System, it could be due to a few reasons. It may be caused by condensation of moist air on the cold chamber. In this case, control humidity or relocate unit. Another cause may be that the O-ring is damaged, deteriorated or incorrectly installed, so inspect and replace it if deteriorated. Also, the lamp/sleeve assembly may not be properly installed (too tight or not tight enough). Tighten the assembly hand-tight.
  • M
    michaelharrisSep 10, 2025
    How to fix leak at inlet or outlet in Viqua IHS12-D4?
    • C
      Cheryl WallsSep 12, 2025
      If you have a leak at the inlet or outlet of your Viqua Water Filtration System and the threaded pipe fittings are leaking, clean the threads, reseal with Teflon tape, and retighten.

Summary

Safety Information

Potential Hazards

Identifies potential risks associated with the system and its components.

Safety Precautions

Outlines critical safety measures and warnings for operating the equipment.

Water Chemistry

Recommended water quality parameters for optimal UV system performance.

General Information

System Components

Lists and describes the various parts of the UV system.

Dimensions and Layout

Details the physical dimensions and component layout of the UV system.

Installation

Installing UV System

Instructions for mounting and connecting the UV disinfection unit.

Disinfection Procedure

Procedure for sanitizing the plumbing system after UV unit installation.

Maintenance

Replacing UV Lamp

Step-by-step guide for replacing the UV lamp.

Cleaning and Replacing Quartz Sleeve

Instructions for cleaning or replacing the quartz sleeve.

Replacing Cartridges

Procedure for changing the system's filter cartridges.

Operation

Controller

Overview of the controller's buttons, display, and indicator lights.

Troubleshooting

Specifications

Manufacturers Warranty

Our Commitment

VIQUA's commitment to customer satisfaction and product quality.

How to Make a Warranty Claim

Steps and information required for submitting a warranty claim.

Specific Warranty Coverage

Details on warranty periods for different product components.

General Conditions and Limitations

Exclusions and general terms applicable to VIQUA warranties.

Viqua IHS12-D4 Specifications

General IconGeneral
ModelIHS12-D4
ApplicationResidential and Commercial Water Treatment
Maximum Operating Pressure125 psi (8.6 bar)
Max UV Dose40 mJ/cm²
Power Consumption65W
TypeUV Water Disinfection System
Flow Rate12 GPM
Lamp Life9000 hours
CertificationsNSF, CSA
Voltage100-240V

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