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Manufacturer's Warranty
1. VIVIDSTORM products have 2-year warranty. During the warranty period, in case of any problems caused by the product itself or the
product defects caused by the design, Please contact the after-sales service to inform the situation. During the warranty period, if the
product fails to work normally due to user negligence (not product material or design defects, etc.), not eligible for a warranty, for serious
damage to the product should charge that fee according to the product damage. After the warranty period expires, all repairs or
replacements are charged the fee, and users will get a quote for the repair fee. Only after the user agrees and accepts the maintenance
cost can the maintenance service be started.
2.Within one week after the user receives the product, if there are obvious serious defects in the product, the user shall provide video or photo
proof, and provide the corresponding certificate and warranty card to our after-sales service personnel. After confirmation, the user can
return the product and reship a new product. The user needs to ensure that the returned product is in good condition kept in its original
status., free from any physical damage, and that the packaging is complete. We will handle the returned or exchanged products within 7
days (excluding public holidays).
3. The motors in all products sold by our company enjoy a five-year warranty. It is necessary to ensure that the motor is complete and has not
been tampered with.
4. The company provides corresponding after-sales technical support services for the products sold and guarantees customer service response
within 24 hours. (except holidays)
5. Within one week after the customer receives the product, due to the special packaging size of the product, it is recommended to save the
carton in order to solve the packaging problem of return and replacement.
7. It should be noted that the product damage caused by the following factors is not caused by the company, the damage caused by other
human factors and natural disasters are not included in the warranty scope of the company:
(1). Improper installation, resulting in product damage;
(2). Voltage mismatch;
(3). Improper use caused by not operating according to the product manual;
(4). Product quality problems caused by installation, maintenance, alteration, disassembly, and assembly without the authorization of the
company, as well as the user's own misuse, collision, scratching, etc.;
(5) The proper working environment is not provided;
(6). Product damage caused by the user's secondary transportation;
(7) Any products and accessories not produced by VIVIDSTORM.
6. If the address provided by you (the customer) or your agent is incorrect or incomplete, the address needs to be revised, or the wrong product,
size or color is selected for personal reasons, and the package is returned to us, we need to send it to the correct address , you will be charged
for the shipping cost of returning the package and the additional shipping cost of sending the package.
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