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Question: How big is the Superchips VIVID’S monitor?
Answer: The Superchips VIVID has a 4.3" Color Touch Screen.
Question: Why does it take so long the fi rst time I tune my vehicle?
Answer: When the vehicle is tuned for the fi rst time, the programmer must read the
vehicles stock calibrations to determine what vehicle and fi les it is tuning to. This
process adds additional time to the tuning process. This is a one-time process and will
only need to be performed if the product is moved to another vehicle.
Question: Does my phone/ARCHOS unit need to be connected to a charger while
tuning?
Answer: We recommend the device to be fully charged. Connecting a charger is not
required but would not hurt.
Question: Can I plug in a charger while in the tuning process?
Answer: Yes, a charger can be connected while tuning.
Question: Does connecting a charger affect the tuning process and decrease voltage
issues?
Answer: This does not affect tuning but will solve many voltage issues.
Question: What do I do if the VIVID doesn’t connect?
Answer: Turn the VIVID off and then back on.
Question: I dropped my VIVID and cracked the screen. Do I have to buy another
or can I send it in for repair?
Answer: Call the ARCHOS tech support number at 1-877-300-8879 for information
on their repair policies.
Question: Why is it that when I press a character it writes a different character?
Answer: Sometimes if your fi nger is not placed directly over the selected key,
the adjoining key will be displayed.
Question: Why can’t I read the display in the sun?
Answer: The power saving display does not display well in direct sunlight. Reposition
to read.
Question: The auto rotate in the Inclinometer has a delay, is this normal?
Answer: Yes, in an attempt to save power the device updates every few seconds hence
the delay. A faster rate will increase power consumption.
Question: Who do I call if the ARCHOS unit does not work?
Answer: Call the ARCHOS tech support number at 1-877-300-8879 for information
on their repair policies.
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