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Preventing and solving problems
‘Check SIM’ is displayed after fitting it
• SIM card may not be correctly located. Ensure the SIM
is correctly orientated and secured using the metal
slider.
• Damaged SIM card. Visually check it and return, if
necessary to your Service Provider.
• SIM contacts may be dirty. Clean the SIM contacts
using a dry cloth or a soft pencil eraser.
PIN error
• 3 incorrect entries. Type the Personal Unblocking Key
(PUK) code, provided by your network (see Phone
security features section). If your PUK or PIN codes
are lost, call your Service Provider.
No connection to network
• Weak signal. Move to higher ground, or to a window
or open space.
• Outside GSM coverage. Check the network coverage
map to see whether you should have coverage.
• SIM not valid. Contact your Service Provider.
• New network not authorised. Try selecting the network
manually, or try another network. If the problem
persists, contact your Service Provider.
Phone loses network
• Weak signal. Reconnection, or connection to another
network is automatic. Switching off and on may
accelerate this.
Calls not possible
• Dialling error. Use the full national area code. Use the
appropriate international prefix, if required.
• New SIM fitted. Check for new restrictions.
• Charge limit reached. Call your Service Provider, or use
PIN 2 to reset.
Certain calls not possible
• Call restriction set. Your Service Provider may set
restrictions.
Cannot save in Phonebook
• Call restriction set. Check the Phonebook restrictions.
• Phonebook is full. Delete any entries you don’t need.
Cannot find phonebook
• SIM has been changed. Refit original SIM.
Voicemail not working
• Divert not set. Set the divert (see Setting up
Voicemail).
Cannot send a text message
• Operator does not support this service. Check with
your Service Provider.
• SMS Message Centre not set. Set Message Centre.
• Destination does not have compatible phone.
• Message type wrong.
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