EN - 18
Appendix
Troubleshooting
If you have difficulty with the telephones, please try the suggestions below.
For customer service, call +44 (0)1706 694 070 or email ukca@trustdistribution.com.
For cordless telephone
Question Suggestions
The telephone does not work at all.
• Make sure the Cat-5 network cable is
plugged into the NET port of the
base station and the network wall jack
with Power over Ethernet (PoE).
• Make sure the battery is installed and
charged correctly (page 13). For
optimum daily performance, return the
cordless handset to the handset charger
after use.
• Unplug the Cat-5 network cable
from the network wall jack. Wait for
approximately 15 seconds, then plug it
back in.
• Charge the battery in the cordless
handset for up to 16 hours.
• If the battery is completely depleted,
charge the battery for at least 30
minutes before use.
• Remove the battery and then install
it again. If that still does not work, it
may be necessary to purchase a new
battery.
• Disconnect the base station from
the network wall jack and connect a
different working SIP telephone. If the
other SIP telephone does not work,
the problem is probably in the wiring
or network server. Check your SIP
server settings. Refer to the SIP Phone
Configuration Guide for details.
To Next Page
Loading...
