DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
DO NOT use cleaning spray or liquid cleaners.
Make sure the parent unit and the baby unit are dry before you connect them to the mains again.
Storage
When you are not going to use the HD video monitor for some time, store the parent unit, the baby unit, and the adapters in a cool and dry place.
Frequently asked questions
Below are the questions most frequently asked about the HD video monitor.
Can I turn off the parent unit screen but keep
hearing sound from the baby unit?
The parent unit’s LCD display will dim automatically after being inactive for some time. Press MENU/SELECT will
turn the LCD display back on.
Why does the baby unit not respond normally?
Try the following (in the order listed) for common cure:
1. Disconnect the power to the baby unit.
2. Wait a few minutes before connecting power back to the baby unit.
3. Reboot the parent unit.
Why is my screen in black and white?
The baby unit has a light sensor that measures the ambient light. When the ambient light is dim, such as during
nighttime or in a dark room, the baby unit activates its infrared LEDs, and displays the camera view in black and
white.
Why does my baby unit show offline? Why is the
connection lost every now and then?
The baby unit may lose the Internet connection. Check your network and the router setting.
Other electronic products may cause interference with your baby unit. Try installing your baby unit as far away from
these electronic devices as possible.
Why don’t I hear a sound/Why can’t I hear my
baby cry?
The parent unit speaker volume may be too low. Press VOL + to increase the volume.
You may have set a low sound sensitivity level. Set the sound sensitivity to a higher level. For details, go to
www.vtechphones.com for online help topics.
Limited warranty
What does this limited warranty cover?
The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the
sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in
accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of
America and Canada.
What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective
Product”)?
During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If
we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of
the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy.
VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.
How long is the limited warranty period?
The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under
the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired
or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.
What is not covered by this limited warranty?
This limited warranty does not cover:
1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect,
inundation, fire, water or other liquid intrusions; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna
systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes
(including but not limited to Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 on the following part); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.
How do you get warranty service?
To obtain warranty service in the USA, please visit our website at www.vtechphones.com or call 1-844-848-8324 (1-844-84-VTECH). In Canada, go to
www.vtechcanada.com or call 1-888-211-2005.NOTE: Before calling for service, please review the user’s manual – a check of the Product’s controls and features
may save you a service call. Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for
delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited
warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not
covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the
cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this
limited warranty.
What must you return with the Product to get warranty service?
1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.
Other limitations
This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech
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