Appendix
34
Customer service & product warranty
IMPORTANT
Please retain this booklet with your sales receipt as proof of the date of
purchase.
Customer Service
If you require assistance in operating this product please call the TecHelp
Information Line on 1300 369 193 or contact VTech by e-mail at:
tcpsupport_au@vtech.com.
If you are trying to access a Telephone Network Service and require assistance
service, contact your service provider.
Voluntary Product Warranty
In addition to your Statutory Rights and subject to the conditions below,
VTech warrants that this product will be free from any defect in materials or
workmanship under conditions of normal use for a period of
12 months from date of purchase.
VTech do not warrant that the product will be free from defects if defects are
caused by an accident, misuse, abuse, improper installation or operation,
of parts, tampering or attempted repair by a person not authorised by VTech;
or where the product has been damaged by lightning or a mains power surge.
Where a valid claim is made under this Voluntary Product Warranty, VTech
will, at no cost to you, repair or replace the product within a reasonable time.
Subject to your Statutory Rights, if your claim under this Voluntary Product
Warranty is not valid, you may be charged a fee under this Voluntary Product
Warranty for the service and for any direct costs associated with having the
product delivered for service.
To make a claim under this Voluntary Product Warranty you must call the
TecHelp Information Line on
1300 369 193 or contact VTech by e-mail at: tcpsupport_au@vtech.com where
a Customer Service Representative will inform you of the product return
process. You will need to ensure that:
You provide proof of purchase;
Your product is suitably packaged (original packaging is not required); and
You have included all components from the original purchase.
To Next Page
Loading...
Need help?
General
