Connection Troubleshooting
Network icon with ‘!’ displayed on screen
I’ve registered an account and my 4iE but still have an ‘!’ on the screen
You may be running an old software version on your 4iE that needs to be updated. Please reset your 4iE (found in
the settings menu, under advanced settings). Once it’s reconnected please contact us with details of your account,
email address and thermostat name so that we can ensure you have the latest software.
You may have problems with your router or a rewall in place that is preventing a successful connection. Please
contact Warmup with details of your system set up (please do not send us your network passwords), including
router model, internet supplier and any 3rd party rewall and antivirus software you have installed and we will
investigate your problem.
I have registered an account and my 4iE, and I have the latest software but still have an ‘!’
on the screen?
v1.0 01/16
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