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Errors and Alerts (3 of 3)
Error or Alert Title Description
Boiler 2 Service Hours
Alert
The boiler run time has exceeded the recommended boiler service hours alert interval. Once maintenance
has been completed, the service interval can be reset in the boiler status screen.
Boiler 1 Service Cycles
Alert
The boiler has exceeded the recommended boiler service cycles. Once maintenance has been completed,
the service interval can be reset in the boiler status screen.
Boiler 2 Service Cycles
Alert
The boiler has exceeded the recommended boiler service cycles. Once maintenance has been completed,
the service interval can be reset in the boiler status screen.
Internet Outdoor
Sensor Error
The control has not received an outdoor temperature report from the Internet. Please check that your Router
is not blocking Port 443. Please contact an IT professional if assistance is required.
Wi-Fi Disconnected
Error
The Wi-Fi network could not be found. Please check that the Wi-Fi network name was entered correctly and
that the Router signal is medium to high strength. If necessary, please reconfigure your Wi-Fi network.
Hardware Fault
An internal hardware fault has been detected. Please power the control off then back on. If the hardware fault
reoccurs, the control may require replacement. Please contact technical support for assistance.
Internet Unavailable
Error
The control is unable to communicate to the Watts cloud through the Internet. The error will automatically
clear once Internet communications are established. You may also set the Internet Connection Type to Off
to clear the error.
To correct:
1. Check the control’s Internet DNS 1 and DNS 2 settings
2. Check that the router firewall is not blocking or filtering MAC addresses
3. Check that the router firewall is not blocking outbound port 23
Watts OnSite Error
The control is unable to connect to Watts OnSite. Please check that your router is not blocking outbound ports
443 or 8883. Please contact an IT professional for assistance.
Ethernet Disconnected
Error
The Ethernet is not connected to a network. Check the Ethernet cable connection to the control and the Router
or Switch. Check that the Router or Switch is powered on and operating correctly.
Wi-Fi Invalid Password
Error
The Wi-Fi Password was not accepted. Please check that the password was entered correctly. If necessary,
please reconfigure your Wi-Fi network.
DHCP Address Error
The router has not assigned the control an IP address. Please check the router’s configuration settings
and ensure that the DHCP server is enabled and enough IP addresses are available. Please contact an IT
professional for assistance.
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