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6. TROUBLE SHOOTING
6.1 Troubleshooting
Here are some useful tips to help you to diagnose and rectify common sourced of trouble.
Problem Cause Solution
Control panel screen does not
operate
Check power source Power failure
Reset the RCD pluf / Check if the wiring system is
adapted to the power of the pump unit
Call for service if it does not reset
SPA pump does not heat
properly
Set to a higher temperature
Temperature set is too low
Filter Cartridge is dirty
Too low water level
Heating elemend defective
Clean or Replace the cartridge (see chapter 5.2.)
Fill water to minimum water level
Call for service
Bubble massage system does
not work
Cut off power and wait until the pump has cooled.
Pump is overheating
Auto shut-down feature (30min) is
activated
Malfunction of the pump unit
Press the bubble button to reactivate
Call for service if it does not reset
Water filtration does not work
Clean or Replace the cartridge (see chapter 5.2.)
Filter cartridge is dirty
Inlet and outlet blocked
Air inside the pump
Malfunction of the pump unit
Clean inlet and outlet
Fill water to minimum water level
Call for service if does not reset
Pump leakage
Replace the seal in the right position
Adaptor seal improperly
Water leakage from pump body Check the pump body, call for service
Spa pool leakage
Spa pool is torn or punctured Use provided repair kit (see chapter 5.4)
Water is not clean
Increase filtering time
Insufficient filtering time
Filter cartidge is dirty
Pool filled water quality
Improper water treatment
Clean or Replace the cartridge (see chapter 5.2.)
Change the pool water completely
Refer to the chemical manufacturer’s instructions
CHG FIL After 150 cumulative hours of filtration operations, an audible alarm will sound and the LCD
display will show the characters CHG, followed by FIL, to remind you to change or clean the
filter. You can hold the filtering button 5 seconds to turn off the buzzing. The filtering system
will turn off, you can press the button to active the filtering system again.
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