Message Possible cause Suggested action
Alarm
priority
Reconfigure and try
again. 35000d
check for software update and apply it. If
still present, replace the radio.
Radio not functional.
35000e
Unrecognized. There is a version
compatibility error if the radio or
the monitor adds new features
and software upgrade of the radio
fails after the monitor successfully
updates
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
35000f
No statistics file. There is an
internal software error on the
radio indicating a Linux kernel
error
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
350010
Missing interface. There is an
internal software error on the
radio indicating a Linux kernel
error or failure to initialize the
network interface
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
350011
Unknown interface. There is a
software communication issue
between the host and the radio
Check for a software update and apply it.
If still present, replace the radio.
Very low
Invalid radio
configuration.
Reconfigure and try
again. 350012
Invalid WEP key length. WEP keys
should be 10 or 26 characters
long.
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Invalid radio
configuration.
Reconfigure and try
again. 350013
Not in EAP mode. There is an
internal software error on the
monitor: attempt to configure
settings that don't apply in current
authentication mode on radio
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Invalid radio
configuration.
Reconfigure and try
again. 350014
Invalid inner EAP method. There is
an internal software error on the
monitor: attempt to configure
settings that don't apply in current
authentication mode on radio
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
check for software update and apply it. If
still present, replace the radio.
Very low
Radio not functional.
350015
Out of memory. There is an
internal software error on the
radio
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
350016
Invalid log level. There is a
software communication issue on
the radio
Check for a software update and apply it.
If still present, replace the radio.
Very low
Radio not functional.
350017
Certificate path too long. There is
an internal software error on the
radio. The radio has a fixed path
length
Check for a software update and apply it.
If still present, replace the radio.
Very low
Invalid radio
configuration.
Missing client certificate. The
radio attempted to configure for
an EAP mode that requires a client
Check the radio configuration. If the
problem is still present, reset the radio to
factory defaults. If the problem persists,
Very low
118 Troubleshooting Connex
®
Spot Monitor
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