12 Welch Allyn
Troubleshooting
If you try these suggestions and still have problems, contact
Welch Allyn.
Contacts
For information about any Welch Allyn product, call the nearest
Welch Allyn representative:
Problem Probable causes & solutions
LED does not light. Battery is low. Charge the illuminator.
Illuminator is not seated correctly in speculum. Insert
illuminator fully into speculum.
LED does not light when the
auxiliary power cord is
attached.
Auxiliary power cord is not plugged in. Plug the
auxiliary power cord into an AC outlet.
Auxiliary power cord is not seated properly. Plug the
cord into the illuminator properly.
LED does not automatically
turn off when removing the
illuminator from the
speculum.
Power switch is damaged or blocked. Clean the switch
area. If the problem continues, replace the illuminator.
Illuminator does not charge
in the charging base.
Charging base is not plugged in. Connect charging
base to AC power.
Illuminator is not seated properly in charging base.
Reinsert the illuminator into the charging base, and
verify that the status indicator glows amber.
USA 1 800 535 6663
+ 1 315 685 4560
Australia + 6129 638 3000
800 074 793
Canada 1 800 561 8797 China + 86 216 327 9631
European Call Center + 353 46 906 7790 France + 3315 569 5849
Germany + 49 747 792 7186 Japan + 8133 219 0071
Latin America + 1 305 669 9003 Netherlands + 3115 750 5000
Singapore + 656 419 8100 South Africa + 2711 777 7555
United Kingdom + 44 207 365 6780 Sweden + 46 85 853 6551
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