PROBLEM POSSIBLE CAUSE SOLUTION
Engine will not start.
Engine switch is set to OFF. Set engine switch to ON.
Fuel valve is turned to OFF. Turn fuel valve to ON.
Choke is open. Close the choke.
Engine is out of fuel. Add fuel (see page 11).
Engine is filled with con-
taminated or old fuel.
Drain the fuel in the tank (see page 21). Fill with fresh fuel
(see page 11).
Spark plug is dirty. Clean the spark plug (see page 19).
Spark plug is broken. Replace spark plug (see page 19).
Oil level is low.
Add or replace oil (see page 18). This generator is
equipped with a low oil sensor. The engine will not start
unless the oil level is sufficient.
Carburetor is air locked.
Shut off the fuel valve. Remove the nut from the bottom of
the carburetor. Take off the carburetor to allow it to reset.
Place the carburetor back and reinstall the nut.
Engine runs but
there is no electrical
output.
Circuit breaker has been
tripped due to overload.
Disconnect all the loads. Wait for two minutes and push
the circuit breaker to the ON position to reset it.
Bad connecting cords/wires.
Check the power cords and extension cords. Do not use if
any cord is damaged. Replace damaged cords immediately.
Bad electrical device con-
nected to the generator.
Try connecting a different device.
Generator runs but
does not support
all electrical devices
connected.
Generator is overloaded.
Perform these steps:
1. Turn off all electrical devices.
2. Unplug all electrical devices.
3. Turn off generator.
4. Wait several minutes.
5. Restart generator.
6. Try connecting few electrical loads to the generator.
Short circuit in one of the
devices.
Try disconnecting any faulty or short-circuited electrical
loads.
The air filter is dirty. Clean or replace the air filter element (see page 20).
Engine is “Hunting”
during Operation
(Engine RPM is
fluctuating).
1. The fuel isn’t running
through the fuel valve.
2. The air filter is clogged.
3. The Muffler or spark ar-
rester is blocked
4. There is gunk in the car-
buretor preventing the fuel/
air to be consistent.
Turn off the generator and wait for it to cool down. Per-
form the following steps:
1. Check if the fuel is properly and consistently going
through the fuel valve
2. Check for any blockage in the air filter. Check and clean
the air filter as necessary (see page 20).
3. Check if the spark arrester is blocked. Clean with metal
brush as necessary (see page 20).
4. Use “Gunk remover” spray on the carburator jets.
TROUBLESHOOTING
WARNING: Stop using the generator immediately if any of the following problems occur or risk serious
personal injury. If you have any questions, please contact our customer service at (800) 232-1195, M-F
8-5 CST or email us at techsupport@wenproducts.com.
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