The Space Heater is equipped with an electronic diagnostic system which will detect fault conditions ranging from
poor gas or d.c. supply to internal Space Heater malfunctions.
Option 1 - Whale Space Heater Control Panel
In the unlikely event of a failure, the red LED on the Control Panel will flash a number of times, pause, and repeat
until switched off. Count the number of flashes and refer to the table below.
Option 2 - Whale Duo Control Panel
In the unlikely event of a failure, the red ‘ ! ’LED on the Control Panel will light. To identify the lockout press and hold
the Space Heater Function Button. The temperature control bars will light to indicate the fault code e.g if 1 bar lights,
the fault code is 1, if 2 bars lights, the fault code is 2 etc. Identify the fault code and refer to the table below.
Option 3 - Whale iVan Control Panel
In the unlikely event of a failure, a pop-up screen will appear with either a tap icon to indicate there is a problem with
the Water Heater, or a van icon to indicate there is a problem with the Space Heater. Follow the instructions on
screen as outlined in the table on page 24 - 25.
Option 4 - Vehicle Manufacturer Control Panel
If your vehicle is fitted with an alternative control panel, please refer to your vehicle handbook or the control panel
manufacturer’s instructions.
Table 5: Space Heater Fault Finding
23
9. TROUBLE SHOOTING
Number of
flashes/bars
Fault Remedy
1 No Flame Detected
2 Overheat
3
Low/High Supply
Voltage
4 Combustion Air Fault
5 Other / Internal Fault
Solid General Fault
Check gas supply making sure there is gas in the bottle and no blockage in
the gas line. Ensure that propane is used at temperatures below 5°C. Clear
lockout as described on page 24.
Note if high electric setting is used, the minimum operating voltage is 11.5V.
Maximum is 15V, when measured at the Space Heater. Check battery
voltage. If between 11.5V and 15V, check connections between Space
Heater and battery. Check alternator or external battery charging. Clear
lockout as described on page 24.
Check the air ducts and vents are not blocked or restricted. Whale
recommends that you wait at least 5 to 10 minutes to allow the Space Heater
to cool before clearing lockout as described on page 24.
Check combustion air inlet flue and exhaust flue for blockages.
Clear lockout as described on page 24.
Attempt to clear lockout as described below. If this fails, for the
UK contact Whale Support on +44 (0)845 217 2933.
Two faults have occurred at the same time OR more than five lockout
clearing attempts have been unsuccessful. Clear lockout as described on
pages 24 - 25.
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