Whirlpool WOS51EC0H - Page 38

For Service Technician Use Only
DIAGNOSTICS & TROUBLESHOOTING
2-20
n
Whirlpool
®
Smart Wall Ovens
Double Oven
Code Description Explanation and Recommended Procedure
User Interface
(UI) not
reacng to
touch
HMI-Central/UI board Control
Panel Assembly
NOTE: Before starng any test, cycle power to the oven (power o, wait
10 seconds, and power on).
1. Enter the Diagnosc menu, and then touch POWER.
2. To reset Touch Calibraon: Unplug the oven or disconnect power, wait
10 seconds, and then plug in the oven or reconnect power. If sll no response,
go to Step 3.
3. Unplug the oven or disconnect power.
4. Replace HMI-Central/UI board Control Panel Assembly.
5. Reassemble all parts and panels before operang.
6. Plug in the oven or reconnect power and follow the on-screen prompts for a
model selecon.
7. Verify operaon is normal.
No Sound Speaker, HMI-Central/UI board
Control Panel Assembly
NOTE: Before starng any test, cycle power to the oven (power o, wait
10 seconds, and power on).
1. Verify sound is enabled. Touch the Tools menu, and then scroll to the Sound
menu. Conrm Key Press, Timer & Alert, and Power On & O acons are all
turned on and set to the desired volume.
2. Unplug the oven or disconnect power.
3. Conrm the speaker is rmly connected to the UI board. If speaker is rmly
connected, go to Step 4. If speaker connecon is loose, reconnect and proceed
to Step 5.
4. Replace HMI-Central/UI board Control Panel Assembly.
5. Reassemble all parts and panels before operang.
6. Plug in the oven or reconnect power and follow the on-screen prompts for a
model selecon.
7. Conrm operaon of the speaker. If problem persists, unplug the oven or
disconnect power, replace HMI-Central/UI board Control Panel Assembly, and
repeat steps 5 through 7.
F1 Internal E0 Oven User Interface (UI)
failure
NOTE: Before starng any test, cycle power to the oven (power o, wait
10 seconds, and power on).
PROCEDURE: Before proceeding, verify the error code by entering the Diagnoscs
mode and selecng “Error Diagnoscs”.
NOTE: If other error codes are stored, troubleshoot those other error codes rst.
1. Unplug the oven or disconnect power.
2. Conrm the control panel assembly is grounded to the oven chassis. If it is, go
to Step 6. If it is not, x the connecon.
3. Reassemble all parts and panels before operang.
4. Plug in the oven or reconnect power and cycle power.
5. If error, persists unplug the oven or disconnect power.
6. Replace HMI-Central/UI board Control Panel Assembly.
7. Reassemble all parts and panels before operang.
8. Plug in the oven or reconnect power and follow the on-screen prompts for a
model selecon.
9. Verify operaon is normal. Enter Diagnoscs mode, select “Error Diagnoscs”,
and clear the history. If the HMI-Central/UI board Control Panel Assembly was
replaced, there is no need to clear the error history.
User Interface
Speaker
BK
RD
1
2
J1