Whirlwind Inc. Return Authorization Policy
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No
returns will
be
accepted by Whirlwind Inc. without a return authorization number. A return
number
will
be
assigned
by
the Inside Sales Desk. No other person
is
to
issue return authorization
numbers. This number
MUST
appear
on
the shipping label
and
all
associated paperwork. Shipments
which
do
not have a Return Authorization Number will be refused.
After a Return Authorization Number has been issued. the customer may return the defective
part for warranty consideration. Just because a part
is
returned does not guarantee that it will
be
replaced under warranty. A credit will only be "issued after the item
is
examined and the Plant Super-
intendent or a company official approves the credit.
Any parts which are sent out as warranty replacements will be billed at the normal rate. Price
of the part will
be
credited
to
the customer when the part
is
returned to Whirlwind Inc. and
if
the part
is
deemed
as
being under warranty. All freight costs are the responsibility of the customer. Any
signs of abuse, misuse etc. will void any warranty claim. If parts are not returned within
30
days from
date of
return
authorization, Whirlwind Inc. will require the invoice to be paid
in
full. There
will
be
no
exceptions.
Failure
to
pay
an
invoice for warranty claims which have been denied, when parts were not
returned, or for freight will result
in
a shipping hold
on
future orders. We are extremely liberal on our
warranty
and
will appreciate your cooperation with this policy.
Page 20 - R011998
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