English ZERO Pro
FREQUENTLY ASKED QUESTIONS
Problem Check / Actions to take
The power plug
and outlet feel
hot.
ˍ
Is the plug securely plugged in?
Make sure the plug is properly plugged into the
outlet.
There is a strange
smell.
ˍ
Is it being used in a place with a lot of smoke, dust,
or odors?
Clean the air intakes on the front sides of the
unit and clean the pre-filter.
Contact customer service to confirm the exact
cause.
Replace the AOC™ Carbon filter and True HEPA
filter with Cleancel™.
The product is not
purifying the air
enough.
ˍ
Is the Check Filter indicator light on?
Replace the filters as required.
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