20 21
TROUBLESHOOTING
When an error code appears, try the automatic recovery function:
unplug the power cord, wait for 10 seconds, then plug the power cord
back in. If the error code persists, please contact customer service for
troubleshooting (support@wisewell.com).
E1
E2
E3
E4
E6
E7
E8
CODE ERROR SOLUTION
Pressure pump defective
Single float defective
Temperature sensor defective
3 way valve defective
Output pump defective
Booster pump works continuously over 2 hours, or
the filter is blocked
Double float defective
Contact customer service
Other: Please contact our customer service
No water is dispensed
Not enough water is
dispensed
Cold water is not
dispensed
Hot water is not
dispensed
Cold water is not cold
enough
Water leaks
The filter cartridge is blocked Change filter
Contact customer service
Connect the unit to power supply
Disconnect from power. Unscrew
the drain nut at the back of your
Wisewell to let out the air
Change filter
Wait until the purification process
is complete
Wait until the purification process is
complete
Problem with pressure
regulation or pumping
Not connected to power
Air is stuck in the cold water
pipe
There is not enough water in
the fresh water tank
The filter cartridge is blocked
There is not enough water in
the fresh water tank
Refrigerant not available
Problems with the thermostat
or compressor
There is no water in the cold
water supply
Ice formation in the cold
water tank
Heating component failure
The cooling process is taking
too long
The pipes are faulty
Contact customer service
Contact customer service
Fill the external tank to ensure
there is enough water to supply
the cold water tank
Turn o the cooling function or
unplug the Wisewell. Wait 30
minutes before turning back on
Contact customer service
Contact customer service
Remove the tank, disconnect
your Wisewell, and contact
customer service
ERROR
CAUSE SOLUTION
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