8
A call-out charge will be made where:
The appliance has been installed for over 24 months
The appliance has been installed for more than 1 year but less
than 2 years and has not had a first annual service by an
approved company.
OR
Our Field Service Engineer finds no fault with the appliance
(see note).
OR
The cause of breakdown is misuse or with other parts of your
plumbing/heating system, or with equipment not supplied by
Worcester.
NOTE: Invoices for attendance and/or repair work carried out
on your Worcester Danesmoor boiler by any third party will not be
accepted.
If your boiler is not operating, it is suggested that you go
through the following simple checks before either calling your
installer or Worcester.
FAULT FINDER
SYMPTOM POSSIBLE CAUSE CHECK/REMEDY
Boiler does not fire and
burner lockout lamp is
not illuminated
Boiler does not fire and
burner lockout lamp is
illuminated
There is no demand for heat
from external control equip-
ment
There is no demand for heat
from the boiler temperature
control thermostat.
The automatic reset overheat
thermostat has operated.
Manual reset overheat thermo-
stat has operated.
There is no electricity supply to
the boiler.
The boiler has attempted to
fire, but has gone to lockout.
• Check the programmer is programmed for
hot water and/or central heating and re-
programme if necessary.
(See programmer operating instructions).
• If the boiler is programmed for central
heating, check the room thermostat is
turned on.
• Check any other control devices fitted.
• Turn the temperature control knob to
maximum.
• If the boiler is hot allow time to self reset.
• Press the reset button
(See section ‘High-limit thermostat).
• Check power supply is switched on.
• Check the external power supply fuse.
• Remove the appliance front cover and
depress the lockout reset button on the
burner. (See section ‘Lockout’).
• Check the level in your oil tank and
replenish if necessary.
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