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Fault or Breakdown
GREENSTAR HIGHFLOW CDi
ErP
– 6 720 815 063 (2015/05)
8 FAULT OR BREAKDOWN
This boiler is supported in the UK and Eire by Worcester, Bosch Group.
Specialist service engineers are available to attend a breakdown occurring on this boiler.
• No charge will be made for parts and/or labour providing:
A boiler fault is found and the boiler is within the guarantee period. Reasonable evidence of this must be supplied on request.
i.e. the Benchmark Checklist.
• A call-out charge will be made where:
– The boiler is outside the guarantee period.
– Evidence cannot be provided that the first year service inspection has been carried out (i.e. an entry in the Benchmark
Checklist).
– Our Field Service Engineer finds no fault with the boiler.
– The cause of breakdown is misuse or with other parts of your plumbing/heating system, or with equipment not supplied by
Worcester, Bosch Group.
TECHNICAL SUPPORT
In the event of a boiler fault or breakdown please contact Worcester, Bosch Group appointments team on 0330 123 9339.
Your advisor will arrange for an engineer to call with the minimum of delay; priority will be given to breakdown situations (no hot
water and/or heating).
Invoices for attendance and repair work carried out on this boiler by any third party will not be accepted.
No boiler fault is found on over 30% of all service calls.
In the case of a suspected fault, refer to the fault finding section of this guide.
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